Studio Policy & Cancellation Policy

 

Class/Workshop Policies

In order to ensure each student receives ample attention, class/workshop numbers are limited to a maximum of 6 (8 for freestyle open class) unless otherwise noted. To make the most of the time we have, please arrive promptly and be prepared for the class/workshop you have registered for. We cram a lot into a small space of time and want to make the most of it.

 Class and Workshop Cancellation Policy

All class/workshops purchased are subject to Studio of Sewing’s cancellation policy. Please read this before booking. By registering and paying for a class you accept the terms and conditions outlined in the cancellation policy. Spaces in the classes/workshops are limited, therefore in order to reserve your space, full payment is required at the time of booking and is non-refundable and cannot be transferred to another day. Students who withdraw from a class with more than 72 hours’ notice will be issued an 80% refund or studio credit if the class is fully booked and the space can be re-sold from a waiting list. If the class is not full and/or there is no waiting list, then the fee is non-refundable. Studio of Sewing reserves the right to not issue a refund. Students who withdraw with less than 72 hours’ notice forfeit their class/workshop fee. Students who don’t show up forfeit their class/workshop fee.

 Freestyle Open Class Cancellation Policy

Space for the Freestyle classes are limited, therefore to reserve your space for the class, full payment is required at the time of booking and is non-refundable and can not be transferred to a different day. If you choose to book consecutive Freestyle classes, there will be no refunds or credits issued for students who do not attend one or more of the classes that have been booked and paid for. If you do not show up for a Freestyle Class you forfeit your fee.

 Covid Cancellation Policy

SoS can teach under level 1 & 2. In the event of change in alert level to either 3 or 4, classes and workshops will be rescheduled to future dates. If you would prefer a refund, this is absolutely OK. Please let me know.

Freestylers will have classes already paid for held in credit. Credit for classes must be used within 3 months of the Studio up and running again.

What happens when I’m sick/unable to attend class:

You’ll be notified by text to let you know that class has been postponed/cancelled. Freestylers will have the class held in credit. Workshops will be rescheduled to a later date. If the new dates don’t suit, a refund will be offered. Credits for classes must be used within three months.

 

Shop Policies

 

All listed prices are in New Zealand Dollars and are inclusive of GST.

 

A0 printing:

Orders received will be dispatched the following business day once payment has been received. If there is a delay in dispatch for any reason, I will get in touch via email.

You take full responsibility for uploading the correct file. No refunds will be issued for an incorrect upload once printed. 

If in the (hopefully) unlikely event I print or send you the wrong pattern/s, please let me know immediately and I will rectify the situation at no cost to you. Proof of incorrect pattern/s may be required.

As at October 2020, Printing is sent by Nz Post. Sometimes NZ post take a very long time to deliver, however it has always arrived at its destination. 

 

Fabric, Haberdashery and/or Pattern Orders

All physical items such as fabric, patterns and haberdashery are kept at the Studio. As the Studio is a teaching space and not retail, orders received Friday through to Monday will be dispatched on Tuesdays; orders received Tuesday will be dispatched Wednesday, and orders received Wednesday and Thursday will be dispatched on Friday. If there is a delay for any reason, I will get in touch by email.

As at October 2020, items are sent by Nz Post. Sometimes NZ post take a very long time to deliver, however it has always arrived at its destination. I do upgrade these orders to Track n Trace. 

 

Sewing Machines

I am very proud to be a Brother Authorised Sewing Dealer. 

Sewing machines are dispatched directly from Brother International (NZ) Ltd. They can be sent directly to your home if payment in full is made at the time of order. Machines can also be sent to the Studio for collection – these can be ordered with a non-refundable 20% deposit, with the balance payable upon collection. Brother International (NZ) Ltd handle all warranties directly, please click here to see their policies.

 

Gift Vouchers

Gift Vouchers are valid for 6 months from the time of purchase. They cannot be exchanged for cash.

General Gift Vouchers can be used for classes and/or products available from the Studio. 

Gift Vouchers purchased to be used for class/s or workshop cannot be used for other products at the Studio unless by prior arrangement. 

Gift Vouchers purchased for a specific class/s and/or workshops cannot be transferred to another class or workshop, nor can they be exchanged for cash. If you do not attend the class/s or workshops the Gift Voucher has been purchased for, there will be no refunds or transfers to a different day, class or workshop.

 

The Studio of Sewing reserves the right to change or update this website, including prices of classes, workshops or products without prior warning and at any time. 

 

Privacy Statement 

We collect personal information from you, including information about your:

Name, contact information, billing or purchase information

We collect your personal information in order to:

Allow you to book classes or workshops via the website. Or for when you order fabric, patterns, haberdashery or A0 printing.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected, please contact us at Karina@studioofsewing.co.nz.